Welcome to Closet Muse Store’s FAQ section. We’ve compiled answers to common questions about our premium fashion collections, delivery services, and shopping experience to help you make the most of your visit.

About Our Products

What types of clothing does Closet Muse Store specialise in?
We curate premium fashion pieces including elegant dresses, stylish hoodies & sweatshirts, fashionable skirts, classic t-shirts, and sophisticated tops. Our collection focuses on timeless pieces with contemporary styling for the fashion-conscious individual.
What makes your products different from other online fashion retailers?
At Closet Muse Store, we carefully select each item in our collection for its quality, craftsmanship, and design integrity. Our pieces bridge the gap between everyday wear and special occasion fashion, offering versatile wardrobe essentials with a luxury feel.
Do you offer plus sizes or petite options?
Currently, we focus on standard sizing that flatters most body types. Each product page includes detailed measurements to help you select the perfect fit. We’re constantly evaluating our range to better serve all our customers.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save your preferences, and enjoy faster checkout in the future.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payment processing. All transactions are encrypted for your security.
Can I modify or cancel my order after placing it?
As we process orders quickly (within 1-2 business days), modifications or cancellations may not always be possible. Please contact us immediately at [email protected] if you need to change your order, and we’ll do our best to accommodate your request.

Shipping & Delivery

Where do you ship to?
We ship worldwide from our Brighton & Hove headquarters, excluding some remote areas and parts of Asia. During checkout, you’ll be notified if we’re unable to deliver to your location.
What are my shipping options?
We offer two shipping methods:

Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch.
Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch.
How long will my order take to arrive?
After 1-2 business days for processing, delivery times depend on your location and shipping method selected. Standard shipping typically takes 10-15 business days, while free shipping takes 15-25 business days. These are estimates and may vary during peak seasons or due to customs processing.
Will I have to pay customs fees?
International customers may be subject to customs fees or import taxes depending on their country’s regulations. These charges are the responsibility of the recipient and are not included in your order total. We cannot predict or control these additional charges.
How can I track my order?
Once your order is dispatched, you’ll receive an email with tracking information. You can use this to follow your package’s journey and estimate your delivery date more precisely.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unworn, undamaged, and in their original packaging with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or we’ve made an error in your order. We recommend using a tracked shipping method as we cannot be responsible for items lost in transit.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the unwanted item and placing a new order for the correct size or style. This ensures you receive your preferred item as quickly as possible.

Additional Questions

How can I contact customer service?
Our customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24-48 business hours.
Where is Closet Muse Store located?
Our headquarters is located at 6 Old Steine, Brighton & Hove, GB CH5A 6CL. Please note this is not a retail location – we operate exclusively online to bring our curated collections directly to your doorstep.
Do you offer gift wrapping or special packaging?
All orders receive our signature premium packaging, designed to make unboxing a special experience. While we don’t currently offer gift wrapping, our elegant packaging makes our pieces perfect for gifting.

If you have any questions not covered here, please don’t hesitate to contact our customer service team at [email protected]. We’re dedicated to providing you with the premium shopping experience you expect from Closet Muse Store.