At Closet Muse Store, we want you to love your premium fashion purchases as much as we do. If for any reason you’re not completely satisfied, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, unworn, and in its original condition with tags attached
  • Item must be in its original packaging
  • Return request must be made within 15 days of delivery

Please note: For hygiene reasons, we cannot accept returns or exchanges on the following items:

  • Hoodies & Sweatshirts (if the hygiene seal has been broken)
  • Tops (if the original packaging has been opened)

Return & Exchange Process

  1. Initiate Your Request: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will respond within 24-48 business hours with return authorization and instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship Your Return: Send the package to our returns address (provided in your authorization email) using a trackable shipping method.
  5. Processing: Once received, we’ll inspect your return and process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect your return. Please note:

  • Credit card refunds (Visa, MasterCard, JCB) may take 1-2 billing cycles to appear on your statement
  • PayPal refunds are typically processed within 24 hours of approval
  • Original shipping fees are non-refundable

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll be charged the difference
  • If the exchange item is of lower value, we’ll refund the difference
  • Standard shipping rates apply for exchanged items

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Closet Muse Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return/Exchange: [Brief explanation] Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Email Address] [Your Order Number] [Your Contact Number]

Contact Us

For any questions about our Returns & Exchanges policy, please contact us at:

Email: [email protected]
Address: Closet Muse Store, 6 Old Steine, Brighton & Hove, GB CH5A 6CL

We appreciate your trust in Closet Muse Store and strive to make every shopping experience exceptional.